Home > Credit/Returned Goods Policy
STOCK MERCHANDISE RETURN REQUEST
Return with Invoice
Immediate credit for materials returned in normal stocked quantities and saleable condition. All electronic returns must be in factory sealed cartons.
Wire cuts* and conduit cuts** will be subject to a (minimum of 30%) restocking charge.
Return without Invoice
Credit for stocked materials returned in normal quantities and saleable condition will be issued subject to a (minimum of 30%) restocking charge.
Return with Invoice - Electronics:
Material must be returned within 30 days of purchase. For previously installed product, credit will be issued based on the terms and warranty of the
Return of Defective Merchandise:
Credit, exchange or repair will be issued based on the manufacturer's policy for defective items.
NON-STOCK “SPECIALS/DIRECTS” MERCHANDISE RETURN REQUEST
Returns Valued at Less than $50 cannot be processed.
Return Valued from $50 to $500:
Credit will be issued subject to a restocking charge and freight costs incurred returning material to the manufacturer. Credit will be issued when
the material is shipped to the manufacturer. See section 3, Return with Invoice-Electronics for further explanation.
Return Greater than $500:
Return will be subject to Viking Electric pre-approval. If approved, creditf will be issued subject to manufacturer's restocking charges and freight
costs incurred returning material to the manufacturer. Credit will be issued upon Viking Electric's receipt of the actual vendor credit.
Return of Made-to-Order Material:
Return of Special Order Electronics:
Non-returnable without prior manufacturer’s approval.
*Wire cuts size 1/0 and larger copper or aluminum wire in 100’ or greater lengths are returnable. Size #1 and smaller copper or aluminum wire must be a minimum length of 250’.
**Conduit cuts in 25’ or greater lengths are returnable.
Have an Emergency?
Viking Electric Supply offers After Hour / Emergency Service for our customers. Go to the After Hours page for a complete listing of numbers to call.