Home > Credit/Returned Goods Policy
STOCK MERCHANDISE RETURN REQUEST
Return with Invoice
Immediate credit for materials returned in normal stocked quantities and saleable condition. All electronic returns must be in factory sealed cartons. Wire cuts* and conduit cuts** will be subject to a restocking charge.
Return without Invoice
Credit for stocked materials returned in normal quantities and saleable condition will be subject to a restocking charge.
Return with Invoice - Electronics:
Material must be returned within 30 days of purchase. For previously installed product, credit will be issued based on the terms and warranty of the manufacturer.
Return of Defective Merchandise:
Credit, exchange or repair will be issued based on the manufacturer’s policy for defective items.
NON-STOCK “SPECIALS/DIRECTS” MERCHANDISE RETURN REQUEST
Returns Valued at Less than $50 will not be processed.
Return Greater than $50:
Credit will be issued when the material is shipped to the vendor and will be subject to a restocking charge and return freight costs incurred returning material to the vendor.
Viking Electric Supply reserves the right to delay issuing credit for any reason until the vendor credit is received. Credit will be issued upon Viking Electric’s receipt of the actual vendor credit.
Return of Made-to-Order Material:
Return of Special Order Electronics:
Non-returnable without prior manufacturer’s approval.
*Wire cuts size 1/0 and larger copper or aluminum wire in 100’ or greater lengths are returnable. Size #1 and smaller copper or aluminum wire must be a minimum length of 250’.
**Conduit cuts in 25’ or greater lengths are returnable.