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Credit/Returned Goods Policy

STOCK MERCHANDISE RETURN REQUEST

  1. Return with Invoice
    Immediate credit for materials returned in normal stocked quantities and saleable condition. All electronic returns must be in factory sealed cartons. Wire cuts* and conduit cuts** will be subject to a restocking charge.

  2. Return without Invoice
    Credit for stocked materials returned in normal quantities and saleable condition will be subject to a restocking charge.

  3. Return with Invoice - Electronics:
    Material must be returned within 30 days of purchase. For previously installed product, credit will be issued based on the terms and warranty of the manufacturer.

  4. Return of Defective Merchandise:
    Credit, exchange or repair will be issued based on the manufacturer’s policy for defective items.

    • Automation Products
      Defective material is either repaired and returned or replaced directly to the customer in accordance with manufacturerÂ’s warranty policy.
    • Electronics
      Most electronic products are “Repair Only” when under warranty and may NOT be returned for credit, or exchanged for new product, but rather must follow terms of the manufacturer.
    • Meters
      Meters and testers carry a limited lifetime warranty against a defect in workmanship. Meters and testers that fail within 30 days can be immediately exchanged. All other meters and testers must be returned to the factory for repair or replacement based on the manufacturer’s warranty policy.
    • Power Tools
      Defective power tools purchased from our inventory can be returned for credit or replacement within 30 days. If invoice is older than 30 days, the product must be sent to an authorized tool service center for vendor assessment.

NON-STOCK “SPECIALS/DIRECTS” MERCHANDISE RETURN REQUEST

Returns Valued at Less than $50 will not be processed.

Return Greater than $50:
Credit will be issued when the material is shipped to the vendor and will be subject to a restocking charge and return freight costs incurred returning material to the vendor.
Viking Electric Supply reserves the right to delay issuing credit for any reason until the vendor credit is received. Credit will be issued upon Viking Electric’s receipt of the actual vendor credit.

Return of Made-to-Order Material:
Non-returnable

Return of Special Order Electronics:
Non-returnable without prior manufacturer’s approval.

*Wire cuts size 1/0 and larger copper or aluminum wire in 100’ or greater lengths are returnable. Size #1 and smaller copper or aluminum wire must be a minimum length of 250’.

**Conduit cuts in 25’ or greater lengths are returnable.